Keel Concierge · always on

A benefits expert who never clocks out.

Amanda answers any benefits question, day or night, cited to your actual plan, in any language. Ask her something.

Take support off your reps' desks.

Amanda answers your clients' members 24/7, cited to their plan, so the questions stop landing on your team. Ask her something.

Keel ConciergeAmanda online
Private
Amanda
Hi, I'm Amanda — your benefits expert. Watch what I do for an employee, or tap one below to ask me yourself.
Ask Amanda, or snap your card, bill, or EOB…
1,247
resolved today
92%
never reached a rep
24/7
17 languages
Try it. Tap a question and watch Amanda answer, cited. Illustrative example, representative figures.
Want to drive? Try Amanda yourself.The full live chatbot — ask anything, snap a bill, watch her work. On a sample plan. Open Amanda
Saved this plan year · Northwind Traders $0 Overcharges caught, cheaper sites of care found, generics swapped in, and FSA dollars rescued before they expired — for the whole company.
0employees, one Amanda
0questions answered
0%never reached a rep
Why it's different

"Call the number on your card" is not support.

The old way

Hold music and a runaround.

A carrier 800-number, a queue, and a script.
Or the question lands on HR, who Googles it too.
An advocacy vendor, billed per member, that still calls the carrier.
Nobody answers nights, weekends, or in your language.
With Keel

An answer in seconds, cited.

Amanda answers instantly, from your actual plan.
Every answer shows its source, so it is checkable.
Anything she cannot resolve routes to a person, quietly.
Any hour, any day, any language, no extra hotline.
Someone photographing a medical bill at their kitchen table
The moment that pays for itself

Snap a bill.
I’ll catch the overcharge.

Most medical bills carry an error. Amanda reads every line against your plan’s negotiated rates, flags the duplicate, and drafts the dispute — you just hit send.

−$312caught on one MRI bill,
in about a minute
Wherever they ask

One Amanda, every channel.

She is the same counselor whether they open the app, text, or call mid‑enrollment. One memory, every surface.

An employee checking her benefits on her phone at home
Your MRI is covered at 80% after deductible. Per page 14 of your plan.
In the app
A chat that knows their plan
Your refill is ready at CVS for $12. Want the $0 90-day mail order instead?
By text
On the number they already use
Amanda
Amandaon a call · knows your plan
On the phone
She picks up, no hold music
Tu deducible es de $2,000 al año. ¿Te lo reenvío a tu pareja?
Any language
17, no separate hotline
Everybody wins

Built for both sides of the desk.

For your people
An answer in seconds, not daysCoverage, costs, a doctor, a bill — any hour, in 17 languages.
Someone in their cornerAmanda finds care, prices it, and catches billing errors for them.
No app to learnShe’s already in the portal they use, and on the number they have.
For your team
HR stops being the help desk92% of questions resolve without ever reaching a person.
Zero added headcountA full benefits counselor on staff — no one new to hire.
No per‑member feeOne Amanda for everyone, on your broker’s plan, on your brand.
Why we leap past the point tools

A stack of point tools, or one Amanda.

Four point tools, four logins, four bills — or one Amanda, built into the portal your people already use.

The point-solution stack

Four bolt-ons, four silos.

A separate app they forget by February.
The best answers gated behind your claims data.
A different vendor for every job.
A per-member fee for each.
Keel Concierge

One Amanda, built in.

Built into the portal your people already use.
Finds doctors, prices care, reads bills — no claims touched.
One Amanda across chat, email, and phone, on your brand.
Live for every employee, day one.
By the numbers

Support that deflects itself.

0%
Never reach a rep
Seconds
To an answer, not days
0%
Cited to the plan
0
Languages, one Amanda
Better together

She answers from the whole platform.

Concierge is only as smart as what it knows. It knows everything the rest of the suite does.

Keel Catalog
Grounds the answers
Deductibles, networks, and tiers come straight from the plans Catalog read.
Keel Pharmacy
Answers drug questions
"How much is my Ozempic" gets a real coverage answer, from the formulary.
Keel Enroll
Answers mid-flow
A question during enrollment gets handled on the spot, then back to choosing.
Live in days, not quarters

Rolling it out is the easy part.

No new vendor to manage, no IT project, no training. Your broker turns it on.

1

Your broker turns it on

Keel runs underneath, on your brand. Nothing new for you to buy or manage.

2

Your plans load themselves

Amanda reads your SBCs and structures every plan — no spreadsheets, no re‑keying.

3

Your people just have Amanda

Day one, in the portal they already use — every channel, every language, no app to download.

Live in days Zero lift for HR No per‑member fee
Questions

The details.

How do I know her answers are right?
Every answer cites its source, the plan document and the page it came from, so anyone can check it. Amanda answers from your real plan, not from the open internet, and when she is not certain she says so and routes to a person instead of guessing.
What can people actually ask?
Anything about their benefits: what a plan covers, a copay, whether a procedure or drug is covered, how to add a dependent, where to find a card, what a term means. The plan questions that flood HR inboxes and carrier lines, answered in plain language.
Does it replace human help entirely?
No, it absorbs the routine load so the humans handle the hard stuff. The roughly 8% that need a person get routed there quickly, with context, instead of waiting on hold. Your team stops being the front line for every password and copay question.
Is health information safe here?
Concierge answers plan-coverage questions and never ingests claims, diagnoses, or medications. Anything a member shares to get an answer is encrypted at the field level, scoped tightly by role, and never mixed with claims.
Keel Concierge

Give them someone
who always answers.

See Amanda field real benefits questions on a real plan, cited, in seconds, at any hour.

Get a demoTry it yourself · 90 sec